I had noticed some bugs and I was very worried. I called Canada Bed Bug and left a message, within half an hour Chris returned my call. I explained to him the situation and I asked him for his expertise to verify if the bug that I had noticed was a bed bug or not. I sent them a couple of pictures and he promptly replied and helped me understand the type of bugs. He was very knowledgeable and helpful. I definitely recommend them as they provide great service.